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Terms & Conditions

Peterson’s Window and Car Service

By booking a service with Peterson’s Window and Car Service, you agree to the following terms:

1. Service Area

We proudly serve Aurora, Nebraska and surrounding areas within a 30-mile radius. We do not offer services outside this range at this time.

2. Services Offered

We provide the following services:

  • Residential Window Cleaning

  • Commercial Window Cleaning

  • Personal Auto Detailing

  • Commercial Fleet Detailing

3. Booking Process

Customers must first submit a service request outlining the type of cleaning they need. We will respond with available dates based on your request.

4. Emergency/Same-Day Appointments

We only offer same-day or emergency appointments if the need arises due to an error on our part from a previous service. These are not available by standard request.

5. No-Show & Cancellation Policy

 We do not require deposits to book an appointment.
• No penalty for cancellations or reschedules made 7 days or more in advance.
• If you cancel or reschedule within 7 days of your appointment, a $25 late cancellation fee will apply.
• If you fail to show up without notice, a $50 no-show fee will apply.
• Customers who repeatedly no-show may be required to prepay for future services or may be refused future bookings.

6. Rescheduling & Cancellations

  • You may reschedule or cancel your appointment without penalty if done more than 7 days in advance.

  • If you reschedule or cancel within 7 days of your scheduled service.

  • Multiple reschedules are allowed, but the 7-day policy still applies to each new date.

7. Payment Methods

We accept the following forms of payment:
Cash, Check, Venmo, PayPal, and Cash App. Payment is due at the time of service.

8. Service Satisfaction

If you are not satisfied with the results of your service, please let us know within 48 hours. We will either:

  • Re-clean the problem area at no additional charge, or

  • Offer a discounted coupon for a future service.

9. Liability & Damages

We are not liable for any damage to vehicles, windows, or property during or after our service.
Customers are required to report any existing damage prior to service. All clients must sign a service contract before work begins.

10. Photos & Marketing

We take before-and-after photos of each job for liability protection and quality assurance.
We also request your permission to use these photos in marketing materials (e.g., website, social media).

11. Right to Refuse Service

We reserve the right to refuse service to anyone for any reason, including but not limited to unsafe work conditions, inappropriate behavior, or scheduling conflicts.

12. Tips

Customers are welcome to tip their service provider.
Tips are not pooled or shared and go directly to the individual assigned to your service.

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